Oh no! We are sorry to hear you are having connectivity issues. Let's try these steps first:
Make sure you are connected to the internet.
Check your phone’s bluetooth is turned on.
Turn on your phone’s location services. Some Android phones require location to be enabled for bluetooth to register properly.
Completely exit the Starling Medical app.
Leave the bathroom and return in a few minutes.
Once connected, a quick series of rainbow lights (calibration) appear and a solid green light 🟢 indicate your device is ready for use.
If the app and UrinDx are still not pairing, please reach out to our Support Team for additional assistance. You can click on the blue bubble located on the bottom right hand side corner of your screen on the website, chat with us on the app, email us at [email protected], or call us at 800-343-5346.