Yes! In order for your smartphone and UrinDx (ur-in-dex) to communicate and identify you as the user, your phone’s bluetooth will need to always be enabled.
Apple users - please go to Settings > Bluetooth > Make sure the device is “connected.”
Android users - please press and hold the Starling Medical app > click on the information button (ℹ️) > click on Permissions and make sure you select "Allow."
If you have questions about the Starling Medical app or UrinDx, please reach out to the Support Team via the blue bubble located on the bottom right hand side of your screen on the website, chat with us on the app, email us at [email protected], or call us at 800-343-5346.