The device collects calibration data once a day to ensure your device is providing accurate results. The calibration confirms the device is clean and working as intended so that we can trust the samples that were collected earlier that day.
Calibration happens once a day at midnight, there is no action required by the user, this process happens automatically on the device.
If you do happen to see calibration, you will see several multicolor lights flash 🌈.
If you have questions about the Starling Medical app or UrinDx, please reach out to the Support Team via the blue bubble located on the bottom right hand side of your screen on the website, chat with us on the app, email us at [email protected], or call us at 800-343-5346.