Your UrinDx (ur-in-dex) score is available on the Starling Medical app's home page. Results are personalized to you after a week or two of samples have been submitted.
If you have previously seen your score and now don't see a score, please refresh the Starling Medical app by closing it out and re-opening it.
If you still don't see a score, it may be because:
You have not confirmed the sample was you -> navigate to Home Page
You have not provided enough samples.
You did not take your phone to the bathroom with you - the UrinDx-Lite will not wake up.
Your smartphone and UrinDx did not pair. (UrinDx-Lite will blink blue 🔵.)
You did not wait for UrinDx-Lite to show a green light. 🟢
UrinDx-Lite may need to be cleaned. (UrinDx-Lite shows a red light 🔴)
If you have questions about the Starling Medical app or UrinDx, please reach out to the Support Team via the blue bubble located on the bottom right hand side of your screen on the website, chat with us on the app, email us at [email protected], or call us at 800-343-5346.