We are sorry your device is not connecting. Your device will blink blue when your smartphone is far away from UrinDx, the Starling Medical app is closed, or when your bluetooth is disabled.
Let's try these quick steps first:
Bring your smartphone to the bathroom where UrinDx is installed.
Make sure you are connected to the internet.
Check your phone’s bluetooth is turned on.
Turn on your phone’s location services. Some Android phones require location to be enabled for bluetooth to register properly.
If you have checked all 4 steps above and you need additional assistance, please contact the Support Team by clicking on the blue bubble located at the bottom of your screen on our website, chat with us on the app, email us at [email protected], or call us at 800-343-5346.