If UrinDx (ur-in-dex) is showing a solid red light 🔴, it may need to be cleaned or it may be experiencing an internal error.
If you have cleaned UrinDx and the light is still showing red, please contact the Support Team for advanced troubleshooting by clicking on the blue bubble on the bottom right hand side of our website, chat with us on the app, or call us at 800-343-5346.