Great question! In order to maintain your device clean, please make sure it has been positioned near the toilet’s water stream so that it captures fresh water with every flush.
In addition to flushing after every use, UrinDx (ur-in-dex) we recommend cleaning your device with water once a month.
If you have chosen to not position your device under the toilet's flush, you can always pour water through the device. Please DO NOT use alcohol to clean the device!
DO NOT stick anything into the small hole of the device. This may damage the device.
DO NOT leave UrinDx submerged in water for more than 10 minutes.
DO NOT use hot water to clean UrinDx. Water can be warm to the touch, but not hot.
AVOID using clorox toilet bleach tablets. Harsh chemical disinfectants or cleaning agents should not be used and may deteriorate the device materials.
DO NOT remove any stickers from the device.
DO NOT use a brush over the white sticker area. This may damage the device.
Ensure all components are thoroughly rinsed and free from soap and residue before storage or use.
Please make sure to wash your hands after handling or cleaning the device.
If you have questions about the Starling Medical app or UrinDx, please reach out to the Support Team via the blue bubble located on the bottom right hand side of your screen on the website, chat with us on the app, email us at [email protected], or call us at 800-343-5346.