We understand you might be away from UrinDx (ur-in-dex) for a few days. Simply reach out to your provider and message the starling support through the chat support in the app. The team will place a temporary pause on your device.
If you will be away for longer than 2 weeks and wish to take UrinDx with you, please notify the Support Team at least 2 weeks before your trip so they can mail you an additional anchor.
If you have questions about the Starling Medical app or UrinDx, please reach out to the Support Team via the blue bubble located on the bottom right hand side of your screen on the website, chat with us on the app, email us at [email protected], or call us at 800-343-5346.